If you think your statement is wrong, or if you need information about a transaction on your statement, write us (on a separate sheet of paper) at the Supervisory Committee Chairman's address listed below:
908 Sergius Way
Rochester, NY 14612
We must hear from you no later than 60 days after we sent you the first statement on which the error or problem appeared.
You can telephone us, but doing so will not preserve your rights.
In your letter, give us the following information:
- Your name and account number.
- The dollar amount of the suspected error.
- Describe the error and explain, if you can, why you believe there is an error. If you need more information, describe the item you are unsure about.
You do not have to pay any amount in question while we are investigating, but you are still obligated to pay the parts of your statement that are not in question.
While we investigate your question, we cannot report you as delinquent or take any action to collect the amount you question.